Reception is everything

The folks at my local PBS affiliate really know something about customer service. Or they reallllly need those pledges. Probably both. Here's proof.

Last year I sent an e-mail to Nashville Public Television (NPT) to request that they show my friend Elvis Wilson's great documentary about Lincoln presenters. Although I did get a response, unfortunately they missed the boat on that one, even though some of the presenters showed up in another Lincoln documentary the network aired. Maybe NEXT Lincoln bicentennial, eh guys?

Recently I noticed a problem with the picture I was getting from NPT. I assumed it had to do with the advent of the new digital broadcasting format (which I can only imagine has created a plethora of scam opportunities for those so inclined).

I took a gamble that someone was still actually reading viewer e-mails...and a further gamble that they would not be looking for a nominee for the "deluded viewer of the week" contest...and the following exchange ensued:

Sunday, February 01, 2009

I watch TV via Comcast cable in Nashville on a 4:3 TV. The picture I get from you is cut off on one or both sides, although the NPT logo is usually fully visible on the lower right. I miss vital info, captions, etc. because of this problem.

Is there something that can be done about this other than my buying a new TV? Seems the other stations allow letterboxing when the signal is in wider format. I'm thinking this is either your shortcoming or that of Comcast; at least one of you apparently doesn't care about those of us with 4:3 format TV's, maybe?

Thanks for any help you can offer.

Mark

Monday, February 02, 2009

Mr. Hall-

As you probably know, all local broadcasters are turning off their analog transmitters on February 17. It was this analog signal that Comcast previously aired on their cable system. In December, in preparation for this shutoff, Comcast switched to receiving NPT’s digital signal, which is broadcast in widescreen (16:9). They must set their receiver to either letterbox everything or crop everything; there is no option to change settings depending on the program. They chose to crop the 16:9 image so that every program fills the frame. Unfortunately, for native 16:9 programs, some of the image is missing.

We can request that Comcast set their receiver to letterbox, but that means that native 4:3 programs will be smaller in your screen, and have black bars all the way around the image. We’ve been discussing the pros and cons of this change internally, and have not made such a request to Comcast yet.

Given the choice between a full screen image with parts cropped off and letterboxing with a smaller image for 4:3 programs, which do you prefer? Your input will be helpful in deciding which choice is best for our viewers.

Thanks for your help in this matter.

Kevin Crane
V.P. Content & Technology
Nashville Public TV

Monday, February 02, 2009

Mr. Crane,

I see your dilemma.

Well, until/unless I get a new TV (or get a job selling them) my personal preference would be for the option where the whole picture is there, even if I have black around 4:3 programs.

I realize there are some people who think they're being cheated if every pixel isn't lit up. And since you tend to draw the kind of viewers who can afford new & multiple TV's, I also realize I may be in the minority in having one that still works despite its age (one of the reasons I like it; reminds me of me).

But then viewers in the first group are probably going to stretch to the max regardless; if they don't care about distorting the picture I wouldn't think they cared about a little extra black in the frame, if they noticed. And those in the second group are probably watching on satellite, where I assume it's not an issue. I know that if I had made a film, picked out fonts, etc., I would want my captions to be readable, as much as I want to be able to read them as a viewer.

So that's my opinion.

Thanks for your time and indulgence,

Mark

Tuesday, March 03, 2009

Mr. Hall-

NPT recently started feeding Comcast a slightly cropped, slightly letterboxed image in an attempt to split the difference between these two unsatisfactory solutions. I hope this makes the NPT image look much better on your set.

Thanks for your input on this issue.

Kevin Crane
V.P. Content & Technology
Nashville Public TV

And I looked, and he was right. Now I have that bit of black on the top and bottom of my "retro" screen. And I assume I won't have to guess the first half of the names of people on Nova and Frontline. Pretty cool. Hopefully NPT won't be deluged by complaints from those people (especially with new TV's) who feel like they're being cheated if any space in a given format is not filled with stuff (the same people who don't see the value of white space on a printed page, especially if they're paying for the printing).

See? We CAN make a difference. A lesson for the kids out there. Heck, I might even VOTE in the next election.

(Kidding. I'm not THAT naive).

(Kidding again. I did vote. For what it was worth, which, from an individual numerical stance, was not much).